Physical Address:
Nelson Bays Primary Health
281 Queen Street, Richmond, Nelson 7020
Post Address:
Nelson Bays Primary Health
PO Box 1776, Nelson 7040, New Zealand
Phone: 03 539 1170
Freephone: 0800 731 317
Email: info@nbph.org.nz
Media Enquiries: media.enquiries@nbph.org.nz
Hours of Operation: Monday to Friday, 8.00am - 5.00pm
Please note we are NOT a General Practice or an Emergency Service.
For any clinical or prescription requests, please contact your General Practice direct and for any health emergency requiring urgent attention please phone 111 for an ambulance.
Complaints and Feedback
At Nelson Bays Primary Health, we welcome all complaints and feedback. We use this information to improve our services. We want to offer the best services we can and ensure we uphold your rights as a health services consumer.
How do I submit a complaint or provide feedback?
You (or someone else) have the right to expect quality service and support.
Please complete the Feedback Form to register a complaint, feedback or a compliment. Each submission helps us improve our services and we acknowledge and track all received feedback through to resolution.
If you feel that we have made an error, or our service does not meet your expectations or have a compliment on our services, please let us know. You can do this by one of the following methods:
Online Feedback Form: forms.office.com/r/z5FRvGa1nh
Feedback Brochure Form: Feedback Brochure
We encourage you to use this feedback form as a first step; however you may wish to consider seeking the assistance of a Health and Disability Consumer
Advocate to help resolve your complaint. For free advice: Contact Health and Disability Advocacy Services on 0800 555 050 or www.advocacy.org.nz
Please fill out this form if you have any queries regarding our services. You should receive a response within 5 working days.