Receptionist Team Leader (0.8 FTE)

Receptionist Team Leader – Inspire and Lead Our Front Desk Team

Are you a natural leader with a knack for creating exceptional experiences? The Medical and Injury Centre (MIC) is searching for an inspiring Receptionist Team Leader to drive service excellence and lead our reception team to new heights.

About Us

MIC is where care meets community. We’re a joint venture between Nelson Bays General Practice Ltd and Nelson Bays Primary Health, offering accident and after-hours medical services. Our mission:

"Working with our Community, your General Practice and Our Hospital, together we make things better."

Your Impact

As the face of our clinic, you’ll:

  • Lead the Team: Inspire, support, and manage a dedicated reception crew to deliver top-tier service.

  • Run the Show: Keep reception operations humming, solve problems, and ensure patients feel valued from the moment they walk in.

  • Shape the Future: Bring fresh ideas to improve workflows, enhance the patient journey, and promote a culture of continuous improvement.

  • Make a Difference: Champion inclusivity and health equity, embedding the principles of Te Tiriti o Waitangi into everything we do.

What You’ll Bring

  • Proven leadership experience, preferably in healthcare or a fast-paced customer service role.

  • Stellar communication and problem-solving skills.

  • A cool head under pressure and the ability to juggle priorities with ease.

  • A genuine passion for making every patient interaction positive and impactful.

Why You’ll Love It Here

  • A Purposeful Role: Make a difference in the lives of our community.

  • Supportive Team: Be part of a collaborative, values-driven workplace.

  • Professional Growth: Opportunities to learn and grow in a respected healthcare setting.

  • Beautiful Nelson: Work where others holiday!

Ready to take the lead? To apply for this role please follow the links below.

For more information about the role please contact hr@micn.org.nz

Applications open until filled

Please note the successful candidate must:

  • Be eligible to work in NZ (NZ residency or valid NZ work permit)

  • Receive a satisfactory police check

  • Hold a full and current driver’s licence

Nelson / TasmanBianca MostertMIC